Our support team is here to help. We will always pay close attention to any problems you may encounter while using HEXA.

Please check the after-sale service policies and repair service policies at the Vincross official website:

Be sure to download our user manual for your records.

If you have a problem with your HEXA or need help troubleshooting, feel free to reach out via one of these channels:

  • You can visit our Support portal.
  • You can post on our forum. We will provide online service and support as soon as possible.
  • You can directly email Our staff will contact you as soon as possible.