Support

Our support team is here to help. We will always pay close attention to any problems you may encounter while using HEXA.

Please check the after-sale service policies and repair service policies at the Vincross official website:

https://www.vincross.com/support/service-policies/

Be sure to download our user manual for your records.

If you have a problem with your HEXA or need help troubleshooting, feel free to reach out via one of these channels:

  • You can visit our Support portal.
  • You can post on our forum. We will provide online service and support as soon as possible.
  • You can directly email support@vincross.com. Our staff will contact you as soon as possible.

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